SHIPPING & RETURNS | SHOP
In stock orders in the 48 Contiguous US typically ship within 3-5 business days via FedEx or UPS Ground either with signature or without signature required or within 5-7 business days during a sale / promotional event. Orders not in stock, but with expected ship dates listed in a product description, will be shipped on their expected ship date, if not before, or soon thereafter.
You will receive a shipping confirmation via e-mail once your order has shipped.
Please double check your shipping address when placing an order as we are unable to reroute packages.
SHIPPING | NO SIGNATURE REQUIRED
At checkout, you have the option to ship your order without requiring a signature upon delivery for a flat promotional rate of $18.95. By waiving the signature, you accept full responsibility for any loss or damage that may occur after your order is delivered.
SHIPPING | DIRECT SIGNATURE REQUIRED
At checkout, you have the option to sign for your delivery by adding “Direct Signature Required” for a flat promotional rate of $24.95. We recommend choosing this option if you want to avoid having packages left without being signed for. The shipping carrier (FedEx or UPS) will not deliver the package at the given address unless there is someone present to sign for the package.
Through a signature, the person who signs then confirms receipt of the package(s) and the responsibility transfers to the customer. We are NOT responsible for any packages that are claimed to be missing if a signature is documented, so please make all the necessary arrangements to ensure that your package is received and signed by either yourself or someone who would pass the package on to you.If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Casa de Perrin and transfer of responsibility in the same way.
RETURN TO SHIPPER POLICY
For orders that include the “Direct Signature Required” option, it is the responsibility of the receiver (or if bought as a gift, the buyer) to notify the shipping carrier (FedEx or UPS) of any changes to the delivery - such as a request to hold the package at a nearby FedEx or UPS location for pick up or request a vacation hold if the receiver is out of town and needs the package delivered at a later date. If a package is returned to Casa de Perrin because the shipping carrier (FedEx or UPS) was unable to deliver the package within a required timeframe and have not been contacted about changes to the delivery by the receiver, the customer will have the option to pay the full (non-promotional) shipping cost to have the order shipped again or cancel the order which is subject to a 35% restocking fee. If the item goes unclaimed for more than three weeks, Casa de Perrin will cancel the order without a refund.
Casa De Perrin has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org.
RETURNS & EXCHANGES
We gladly accept returns and exchanges within 14 days of receiving your order. All returns must be in their original, unused condition/packaging and are subject to a 35% restocking fee.
To formally request a return, please email email@example.com with your order number, stating the exact items/quantities you are requesting to return. Upon approval, you must then ship approved items to the address we provide to you, via FedEx or UPS (and provide us the tracking number), within 3 business days of being issued approval or your items will NOT be accepted for return. All return shipping fees/coordination are the responsibility of the customer. We do not provide pre-paid return shipping labels.
Upon receiving returned merchandise, inventory will be thoroughly inspected and, once approved, a partial credit—less a 35% restocking fee—will be issued back to your original payment method within 7 business days.
Product lines that are NOT eligible for return include items designated “Sale” or “Special Order” in a product description.
Items that are purchased for use in photoshoots and editorials do not qualify for a return/exchange.
Gift Cards are non-refundable but purchases made with a gift card are. The refunded amount is added back to the gift card's balance and is subject to the above return policy.
***Please note that we currently do not accept returns or exchanges for international orders.
DAMAGE CLAIM POLICY
If any items are received damaged in your package, you must file a claim within 2 days of receiving your order.
To file a claim for damaged items, please email firstname.lastname@example.org with your order number, exact items/quantities and photos of the item(s) damaged. We DO NOT process claims without photos clearly showing the damage. Upon your claim being approved, we will ship out the replacement for the damaged item(s) if the item is in stock/available and if not, a refund will be issued.
***Please direct all questions regarding damages on your international order to email@example.com.