SHIPPING & RETURNS | SHOP
In stock orders in the 48 Contiguous US ship within 3-5 business days via FedEx or UPS Ground (signature required) for a flat rate of $18.95. Orders not in stock, but with expected ship dates listed in a product description, will be shipped on their expected ship date, if not before, or soon thereafter.
You will receive a shipping confirmation via e-mail once your order has shipped.
Please double check your shipping address when placing an order as we are unable to reroute packages.
All orders require a signature upon delivery and through a signature, the person who signs then confirms receipt of the package(s) and the responsibility transfers to the customer. We are NOT responsible for any packages that are claimed to be missing if a signature is documented, so please make all the necessary arrangements to ensure that your package is received and signed by either yourself or someone who would pass the package on to you.
Casa de Perrin currently does not offer international shipping for retail orders at this time. That being said, if you have a forwarding address in the 48 Contiguous US that could receive your order and then send on to you, we recommend inputting that shipping address should you be interested in doing so. If our policy on international shipping changes we will be sure to update our policy on this website. Please stay turned for announcements on social media as well.
RETURNS & EXCHANGES
We gladly accept returns and exchanges within 14 days of receiving your order. All returns must be in their original, unused condition/packaging and are subject to a 35% restocking fee.
To formally request a return, please email email@example.com with your order number, stating the exact items/quantities you are requesting to return. Upon approval, you must then ship approved items to the address we provide to you, via FedEx or UPS (and provide us the tracking number), within 3 business days of being issued approval or your items will NOT be accepted for return. All return shipping fees/coordination are the responsibility of the customer. We do not provide pre-paid return shipping labels.
Upon receiving returned merchandise, inventory will be thoroughly inspected and, once approved, a partial credit—less a 35% restocking fee—will be issued back to your original payment method within 7 business days.
Product lines that are NOT eligible for return include items designated “Sale” or “Special Order” in a product description.
DAMAGE CLAIM POLICY
If any items are received damaged in your package, you must file a claim within 2 days of receiving your order.
To file a claim for damaged items, please email firstname.lastname@example.org with your order number, exact items/quantities and photos of the item(s) damaged. We DO NOT process claims without photos clearly showing the damage. If your claim is approved, we will ship out the replacement for the damaged item(s).