SHIPPING & RETURNS | SHOP
In stock orders in the 48 Contiguous US typically ship within 3-5 business days via FedEx or UPS Ground (signature required) for a flat rate of $18.95. Orders not in stock, but with expected ship dates listed in a product description, will be shipped on their expected ship date, if not before, or soon thereafter.
You will receive a shipping confirmation via e-mail once your order has shipped.
Please double check your shipping address when placing an order as we are unable to reroute packages.
All orders require a signature upon delivery and through a signature, the person who signs then confirms receipt of the package(s) and the responsibility transfers to the customer. We are NOT responsible for any packages that are claimed to be missing if a signature is documented, so please make all the necessary arrangements to ensure that your package is received and signed by either yourself or someone who would pass the package on to you.
Casa De Perrin has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at email@example.com.
RETURNS & EXCHANGES
We gladly accept returns and exchanges within 14 days of receiving your order. All returns must be in their original, unused condition/packaging and are subject to a 35% restocking fee.
To formally request a return, please email firstname.lastname@example.org with your order number, stating the exact items/quantities you are requesting to return. Upon approval, you must then ship approved items to the address we provide to you, via FedEx or UPS (and provide us the tracking number), within 3 business days of being issued approval or your items will NOT be accepted for return. All return shipping fees/coordination are the responsibility of the customer. We do not provide pre-paid return shipping labels.
Upon receiving returned merchandise, inventory will be thoroughly inspected and, once approved, a partial credit—less a 35% restocking fee—will be issued back to your original payment method within 7 business days.
Product lines that are NOT eligible for return include items designated “Sale” or “Special Order” in a product description.
***Please note that we currently do not accept returns or exchanges for international orders.
DAMAGE CLAIM POLICY
If any items are received damaged in your package, you must file a claim within 2 days of receiving your order.
To file a claim for damaged items, please email email@example.com with your order number, exact items/quantities and photos of the item(s) damaged. We DO NOT process claims without photos clearly showing the damage. Upon your claim being approved, we will ship out the replacement for the damaged item(s) if the item is in stock/available and if not, a refund will be issued.
***Please direct all questions regarding damages on your international order to firstname.lastname@example.org.
RETURN TO SHIPPER POLICY
Once the order is shipped, it is the responsibility of the receiver (or if bought as gift, the buyer) to notify FedEx of any changes to the delivery - such as a request to hold the package at a nearby FedEx location for pick up or request a vacation hold if the receiver is out of town and needs the package delivered at a later date. Please note that FedEx makes 5 delivery attempts before the package is returned to the shipper. If a package is returned to Casa de Perrin because FedEx was unable to deliver within the required timeframe, the customer will have the option to pay the full (non-promotional) shipping cost to have the order shipped again or to cancel the order which is subject to a 35% restocking fee. If the items goes unclaimed for more than three weeks, Casa de Perrin will cancel the order without a refund.