FAQ | SHOP

 

I PLACED AN ORDER BUT NEVER RECEIVED AN ORDER CONFIRMATION. 

If you have not received an order confirmation shortly thereafter placing your order, please first check you junk/spam folder. If you are still not able to locate, it is possible your email address was entered incorrectly at checkout— email us at shop@casadeperrin.com so that we can help locate and forward on to you. 

I PLACED AN ORDER AND HAVEN'T RECEIVED MY SHIPPING CONFIRMATION AND TRACKING NUMBER YET - WHERE IS MY ORDER? 

In stock orders in the 48 Contiguous US ship within 3-5 business days via FedEx or UPS Ground (signature required). Orders not in stock, but with expected ship dates listed in a product description, will be shipped on their expected ship date, if not before, or soon thereafter. You will receive a shipping confirmation via e-mail once your order has shipped. 

If it has been more than 5 business days since placing your order, and you have still not received a shipping confirmation/tracking number, please email us at shop@casadeperrin.com so that we can help facilitate. 

WHAT DOES IT MEAN WHEN A PRODUCT IS LISTED AS "SPECIAL ORDER"?

Special Order items are made-to-order just for you at the time of your purchase, and typically take between 4-8 weeks to complete before they ship out. Please note these additional lead times when placing your orders. Additionally, Special Order items are not eligible for return and are final sales. 

I PURCHASED AN IN STOCK ITEM, AM I GUARANTEED THAT IT SHIPS OUT IN 3-5 BUSINESS DAYS? 

We aim to ship all in stock inventory out within 3-5 business days, however, due to the volume of business we may do in a given day, it may be the case that your item becomes out of stock after you have completed your purchase. If this happens, you will be notified by email within 1 business day and given the option to wait until the new expected ship date, or receive a 100% refund in full. 

CAN YOU RUSH SHIP MY ORDER?

At this time, we are unable to rush ship an order. If this policy changes in the future, we will be sure to update this policy on our website.  

DO YOU OFFER GIFT WRAPPING?

Due to time constraints and volume, we are unable to offer gift wrapping services at this time. Our merchandise is packaged in a manner that best protects it during transit to your location. If this policy changes in the future, we will be sure to update this policy on our website.  

DO YOU OFFER INTERNATIONAL SHIPPING?

We do not currently offer international shipping for retail orders at this time. That being said, if you have a forwarding address in the 48 Contiguous US that could receive your order and then send on to you, we recommend inputting that shipping address should you be interested in doing so.  If our policy on international shipping changes we will be sure to update our policy on this website. 

AM I ABLE TO RETURN OR EXCHANGE AN ITEM?

We gladly accept returns and exchanges within 14 days of receiving your order. All returns must be in their original, unused condition/packaging and are subject to a 35% restocking fee. 

To formally request a return, please email shop@casadeperrin.com with your order number, stating the exact items/quantities you are requesting to return. Upon approval, you must then ship approved items to the address we provide to you, via FedEx or UPS (and provide us the tracking number), within 3 business days of being issued approval or your items will NOT be accepted for return. All return shipping fees/coordination are the responsibility of the customer. We do not provide pre-paid return shipping labels. 

Upon receiving returned merchandise, inventory will be thoroughly inspected and, once approved, a partial credit—less a 35% restocking fee—will be issued back to your original payment method within 7 business days. 

Product lines that are NOT eligible for return are are final sales include items designated “Sale” or “Special Order” in a product description. 

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

If you need to cancel or change your order, please email shop@casadeperrin.com as soon as possible. If we have not yet packaged and/or shipped out your items, we will do our best to accommodate your change or cancellation. 

CAN I COME VISIT OR SHOP IN PERSON AT YOUR LOCATION IN LOS ANGELES?

Our showroom in Los Angeles focuses primarily on the rental aspect of our business. If you are interested in placing a rental order, or viewing our rental collections in person prior to your event, please email info@casadeperrin.com to set up an appointment.

Due to the day-to-day functions at our warehouse, we are not currently set up to come shop our collections in person. 

DO YOU HAVE A REGISTRY? 

We do not currently have an online registry option. If you are interested in registering with us for your wedding or shower, we recommend downloading a universal registry link that compiles items from multiple online sources, so that you are able to add items from our shop to your registry. 

I SEE AN ITEM LISTED IN YOUR RENTAL CATALOG THAT IS NOT LISTED FOR SALE IN YOUR SHOP. HOW DO I PURCHASE?

We do not always stock every item listed in our Rental Catalog in our Shop. That being said, if you are interested in purchasing an item you see available in our Rental Catalog, please email shop@casadeperrin.com to inquire.  

I SEE AN ITEM LISTED FOR SALE IN YOUR SHOP THAT IS NOT LISTED FOR RENT IN YOUR RENTAL CATALOG. HOW DO I RENT?

We are constantly adding new inventory to our Rental Collection. If you are interested in renting an item you see available for purchase in our Shop, or have any other needs not listed in our Rental Catalog, please email info@casadeperrin.com to inquire.